Question 1

How do I book an appointment at Rise Medical Aesthetics in Nanaimo?

Accepted Answer

You can book online 24/7 through our Jane App portal at risemedspa.janeapp.com. You can also call us at 778-716-6901 or email info@risemedaesthetics.com during clinic hours. We typically respond to inquiries within one business day.

Question 2

Do I need a consultation before my first treatment?

Accepted Answer

Yes, and we genuinely value this step. Your first appointment includes a private consultation where we discuss your goals, review your medical history, assess your anatomy, and build a personalized treatment plan together. We can then proceed with treatment on your first visit, though there’s no pressure to do so — we want you to feel informed and confident before any treatment begins.

Question 3

Is there a consultation fee?

Accepted Answer

Please contact us directly at 778-716-6901 or info@risemedaesthetics.com for our current consultation fee information. We also offer a complimentary “New to Rise” inquiry form where you can ask our injectors a question before your first visit.

Question 4

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours’ notice for any cancellations or reschedules. A $78.75 fee applies for no-shows. After three missed appointments, online booking may be restricted and you’ll need to call to rebook. We understand that life happens — just reach out as early as possible and we’ll do our best to accommodate you.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking a few weeks in advance to secure your preferred time and injector. If you’re planning around an event or have a specific date in mind, booking earlier is always a good idea. We do occasionally have last-minute openings — call us to check availability.

Frequently Asked Questions

Nanaimo’s Leading Luxury Medical Spa

About Rise Medical Aesthetics

What is Rise Medical Aesthetics and where are you located?

Who performs the treatments at Rise Medical Aesthetics?

Is Rise Medical Aesthetics a licensed medical clinic?

What sets Rise Medical Aesthetics apart from other Nanaimo med spas?

What are your hours and how do I contact you?

Do you serve patients from outside Nanaimo?

Booking & Consultations

How do I book an appointment at Rise Medical Aesthetics in Nanaimo?

Do I need a consultation before my first treatment?

Is there a consultation fee?

What is your cancellation policy?

How far in advance should I book?

Treatments

What are neuromodulators and how do they work?

What areas can be treated?

When will I see results?

How long do results last?

Will I look frozen?

Is there downtime?